1. Overview
At GMB Global Services, we are committed to providing high-quality advisory services for Google Business Profile management. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting a refund.
Please read this policy carefully before purchasing our services. By making a payment, you acknowledge that you have read, understood, and agree to this Refund Policy.
Important Notice
Our services are advisory in nature. We provide guidance and recommendations based on our knowledge of Google Business Profile policies. We do not guarantee specific outcomes, and refunds are not provided based on Google’s decisions regarding your profile.
2. General Refund Policy
Due to the nature of our advisory services, all sales are generally considered final. However, we may issue refunds in the following specific circumstances:
3. Eligible Refund Scenarios
3.1 Service Not Delivered
If we fail to deliver the services you paid for within the agreed timeframe and without valid reason, you may be eligible for a full refund. This must be requested within 7 days of the expected delivery date.
3.2 Duplicate Payment
If you were charged multiple times for the same service due to a technical error, the duplicate charge(s) will be refunded in full.
3.3 Service Cancellation Before Delivery
If you cancel your service request before we begin work on your case, you may be eligible for a full refund minus any processing fees (typically 5% of the total amount).
3.4 Significant Service Deficiency
If the services provided significantly deviate from what was agreed upon in your service agreement, you may request a partial or full refund. This will be evaluated on a case-by-case basis.
4. Non-Refundable Scenarios
Refunds will NOT be issued in the following circumstances:
Google’s Decisions
If Google denies your reinstatement request, rejects your verification, or makes any other unfavorable decision. We provide guidance, but we cannot control Google’s decisions.
Services Already Delivered
Once we have provided the agreed-upon advisory services, analysis, recommendations, or support, refunds will not be issued based on dissatisfaction with outcomes.
Timeline Delays by Google
If Google takes longer than expected to review your case or make a decision. We cannot control Google’s review timelines.
Change of Mind
If you simply change your mind after services have been initiated or delivered.
Failure to Follow Recommendations
If you do not implement our recommendations or provide incomplete/inaccurate information.
Partial Service Completion
If we have already invested significant time and resources into your case, even if the full service has not been completed.
5. Refund Request Process
To request a refund, please follow these steps:
Contact Us
Email us at info@gmbglobalservices.com with “Refund Request” in the subject line.
Provide Information
Include your name, order number, payment date, and detailed reason for the refund request.
Review Period
We will review your request within 5-7 business days and respond with our decision.
Processing
If approved, refunds will be processed within 10-14 business days to the original payment method.
6. Refund Timeframe
Refund requests must be submitted within:
- 7 days for service non-delivery issues
- 24 hours for cancellations before work begins
- 14 days for significant service deficiency claims
Requests submitted after these timeframes may not be considered.
7. Partial Refunds
In some cases, we may offer partial refunds based on the amount of work completed and resources invested. Partial refund amounts will be determined on a case-by-case basis and at our sole discretion.
8. Processing Fees
Please note that payment processing fees (typically 3-5% of the transaction amount) are non-refundable and may be deducted from any refund amount. These fees are charged by third-party payment processors and are beyond our control.
9. Chargebacks
If you initiate a chargeback with your bank or credit card company without first contacting us to resolve the issue:
- We will provide evidence of service delivery to your financial institution
- Your access to our services will be immediately suspended
- You may be liable for chargeback fees and legal costs
- We reserve the right to pursue legal action for fraudulent chargebacks
We encourage you to contact us directly to resolve any payment disputes before initiating a chargeback.
10. Changes to Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our services after such changes constitutes acceptance of the modified policy.
11. Contact Information
For refund requests or questions about this policy, please contact us:
GMB Global Services
Email: info@gmbglobalservices.com
Website: gmbglobalservices.com
Please allow 1-2 business days for email responses
- January 16, 2026